How to Choose the Right Business Phone System: A Comprehensive Guide

In today's fast-paced business world, communication is key. Whether you're a small startup or a large corporation, having the right phone system in place is essential for seamless operations and effective collaboration. With so many options available, finding the perfect fit for your telecommunication needs can seem like a daunting task. Fear not! In this guide, we'll walk you through the essential factors to consider when choosing a phone system and why our business VoIP phone system stands out from the crowd.

1. Assess Your Needs

The first step in choosing the right phone system is to assess your needs. Consider factors such as the size of your business, the number of employees, and your communication requirements. Are you looking for a system that supports remote work? Do you need advanced features like video conferencing and call forwarding? By clearly defining your needs, you can narrow down your options and find a phone system that meets your requirements.

2. Consider Scalability

As your business grows, so too should your phone system. Scalability is a crucial factor to consider when choosing a phone system, as it ensures that your communication infrastructure can adapt to your evolving needs. Our business VoIP phone system offers scalable solutions that can grow with your business, allowing you to add or remove lines and features as needed without any hassle.

3. Evaluate Features and Functionality

Different phone systems come with varying features and functionality. From basic call handling to advanced collaboration tools, it's essential to evaluate the features offered by each system and determine which ones are most important to your business. Our business VoIP phone system boasts a wide range of features, including call recording, voicemail-to-email transcription, and mobile integration, empowering your team to communicate and collaborate more efficiently.

4. Ensure Reliability and Security

Reliability and security are non-negotiable when it comes to your phone system. Downtime and security breaches can have serious implications for your business, impacting productivity and damaging your reputation. Our business VoIP phone system is built on a reliable and secure platform, ensuring uninterrupted communication and protecting your sensitive data from cyber threats.

5. Look for Cost-Effectiveness

Last but not least, cost-effectiveness is a crucial factor to consider when choosing a phone system. While you don't want to sacrifice quality for affordability, it's essential to find a system that offers value for money. Our business VoIP phone system delivers unmatched value with competitive pricing, transparent billing, and no hidden fees, allowing you to enjoy premium communication services without breaking the bank.

In conclusion, choosing the right phone system is a decision that shouldn't be taken lightly. By assessing your needs, considering scalability, evaluating features and functionality, ensuring reliability and security, and looking for cost-effectiveness, you can make an informed choice that meets your telecommunication needs both now and in the future. With our business VoIP phone system, you'll enjoy advanced features, seamless scalability, unparalleled reliability, and unbeatable value, making it the perfect choice for your business communication needs.

Ready to take your communication to the next level? Contact us today to learn more about our business VoIP phone system and how it can benefit your business.

  • What are your business needs? Does your business need a phone system that includes desk telephones? or Does your business need a virtual phone service using mobile devices?
  • If your business needs desk telephones, you can choose between a traditional landline telephone service or a Voice over Internet Protocol (VoIP) system, which runs over the internet.  
  • If you choose VoIP for your business, do you want to house the system at your business (on-premises) or have your service provider host it (cloud-based)?

Q: Why choose an XRX phone system?

A: Our phones are feature-rich and budget-conscious so you can configure the right system for your business. Our phones include mass deployment support, auto firmware upgrade and configuration, and a web interface for local/manual configuration.

Q: Which phone system is best for flexible work arrangements?

A: VoIP technology is ideal for remote workers and flexible work arrangements, ensuring employees can be reached at all times. It provides the added benefits of staying connected, utilising the full functionality of their desk phones through smartphone applications, while keeping their personal phone numbers private.

Q: Is the sound quality on a VoIP system as good as on a landline?

A: Technology has come a long way making it difficult to detect the difference between internet-based calls and landline calls.

Q: How are unified communications systems different from a phone system?

A: Many of today's phone systems are unified communications systems. These systems combine voice calling, messaging, and video or online meetings into one service. They also offer audio conferencing and online faxing. 

Q: Which Phone system is better for a business with multiple locations? 

A: While both on-premises and hosted systems can support businesses with multiple locations, a cloud-hosted solution can simplify things. Cloud-hosted systems can be managed from one online platform and can be cost-effective for your business as they don't require you to install complex PBX equipment inside each location. 

Q: What do I need to do to set up a VoIP System?

A: We recommend you plan your data network to ensure you have enough bandwidth to handle your call volume. Setting up your network to prioritise voice calls will help ensure your call quality is clear and strong. 

What is a Ring group?

A group of numbers that can be called simultaneously by calling a ring group, eg. different department areas.

What is Caller ID?

A custom Caller ID can be used when making outbound calls to users, eg. using the company’s main numbers by every employee on outbound calls.

What is Auto attendant?

Auto Attendant enables users to be transferred to an extension by using a menu system through an auto attendant, rather than by an operator.

What are Hunt groups?

What are Hunt groups?

Hunt group contains a group of members that receive calls from a single phone number. It then distributes the call with another group of users who are available to pick up.

Hunt groups and call queues for business phone systems

What are Call queue?

Call queue, is a feature within the system that allows for call routing. Callers are placed inside a queue which allows incoming calls to be dealt with in an order that depends on your settings.

When a user is waiting in a call queue, you can play informational or marketing messages to them, for example changed business hours or a current sale or special you have on at the moment or an upcoming event you are hosting.  

What is Call forward busy & no answer?

This feature diverts the call to another number if the primary called line is busy or not answered.

What is DND?

Do Not Disturb allows all the incoming calls to be redirected to voicemail or rejected. They can also be redirected to another extension number.

What is Call Park and Call Pickup?

This allows a user to park a call (put on hold) without specifying a receiving extension, and then allows any user to pick up the call from any extension number within the company.

What is Call Music (or message) on hold

Music On Hold feature allows you to play music or a message to your Hosted PBX while a customer is on hold.

This is a great opportunity to give informational or marketing messages to a customer. You might be sharing additional services your business offers, or upcoming specials or events you are running. We can record the message for you or refer you to a local business who records professional on hold messages. 

Changing Music on Hold messages is very easy! You can swap out your messages if you have seasonal holiday messages you want your customers to hear, for example Holiday Hours or Holiday Events. If you would like to hear our current on hold message, feel free to call us and ask one of our friendly team to place you on hold so you can hear our Music on hold message!

Call (07) 47 599 499 

What is Voicemail (to email)

This feature allows you to receive voicemails directly to your email inbox.

What is Conference room feature on a phone?

This feature can be used to set up conference calls. Users can join rooms through extension numbers by providing room PIN numbers.

What is Voip?

Voice over IP gives many call features and call analytics including:

  • Call reports
  • Call monitoring
  • Online meetings
  • Instant messaging
  • Text messaging
  • International calls
  • Ring groups
  • Desktop video calls
  • 3 Party Conferences
  • Video Conference
  • Directory assistance
  • Call transferring
  • Integrations with popular programs, such as Microsoft Outlook, Salesforce and Google's services
  • Voicemail to email
  • Voicemail to text
  • Voicemail transcription
  • Call forwarding
  • Call recording
  • Call queues
  • The option of both local and toll-free numbers
  • Interactive voice response (IVR)
  • Interoffice instant messaging
  • Conference calling
  • Automated attendants
  • Extension dialling
  • Noise Reduction Features to make voices easier to hear
  • Automatically raise voices when background sound is detected

Learn more about VoIP


Lets Chat!

Our office phones start from $29 a month
Build your solution by requesting a customised quote for your Business Phone System or Chat with our Team of Experts by calling (07) 47 599 499


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