Phone Systems

Expert Phone Systems. Installed By Expert Technicians. 

 

XRX Voice can have your phone system up and running fast, prioritised to ensure minimal interference to your business. 

The right Business Phone System plays a vital role in your workplace. With so many options, brands and technologies available - choosing the right system for your needs can be challenging.

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We are locally owned & operated.

Our service team removes the complexity of owning and managing a business phone system.

Our accredited cabling technicians answer your calls and take full accountability for your business communications.

With dedicated support, XRX Hosted Phone systems are reliable communications for your business


Why Our Phone Systems?

Flexible pricing & no upfront costs

Pay a fixed monthly fee with no surprise costs

Reliable service

Less outages allow your business to run smoothly

Fast provisioning & scalability 

Add or remove additional phone lines easily within minutes

Reduce workload

We’ll take care of any maintenance or support issues, easing the workload of your IT staff 

Additional features

Personalise your voicemail, divert calls, video conferencing and more

XRX Telecommunications and Phone Systems

Would you like to be able to answer MORE customer calls?

  • Did you know you don’t need to hire more staff or increase your business phone lines to answer more calls?

Would you like to grow your business?

  • Did you know adding more business phones can be fast and easy?

Would you like to work from home?

  • Did you know you can take your business phone home with you and answer calls without setting up call forwarding or any other function?

Would you like to hire a new contractor without buying more infrastructure?

  • Did you know they can download an app onto their mobile and seamlessly make and receive business calls? The app ensures your customers see incoming calls displayed as your business number (not the contractor's mobile number).

Would you like to be able to continue to answer calls in the event your business phone lines are down?

  • Did you know you can answer business calls from anywhere with a simple and easy to use business phone app on your mobile?

Would you like to advertise your upcoming events or special offers?

  • Did you know we can help you do this while your customers are directed to someone who can answer their phone enquiry?

Your Voice, Your Way

  • Our experienced telecommunication team can assess your current phone system and tailor a solution to your business needs.

  • Call Centre Applications
  • Call Recordings
  • Music on Hold Services
  • We are a recognised NBN provider.

  • We integrate internet and data services with cloud solutions.

  • We offer Video Conferencing systems.

  • We provide fixed and mobile phone systems.

  • Multi-site Deployments.
  • Voip Phones, Cisco Phones, mobile VoIP communications - We do it all.

  • Hosted IP Telephony.
  • We provide on-site and hosted IP communication solutions with account management options.
  • IP and Digital Phone Systems
  • SIP Connectivity
  • Technical Installation Services


Cloud Phone system for a busy Townsville Office

New voip phone system

"Our Business relies heavily on telecommunications and XRX provides the support we need 110% of the time!"

- Joane Martel, Office Administrator at Helen Munro Property


Business Telecommunications

XRX Business Centre delivers quality telecommunication solutions from phone systems to video and conference phones. We integrate technologies that had once been seen as disparate and bring them together to communicate and collaborate, helping your business be more productive. 

XRX Voice Solutions removes the complexity of owning and managing a business phone system. XRX Voice brings expert knowledge in helping your business achieve seamless communications through Phone Systems, Internet Data, Microsoft Teams Calling, Cloud services, Cabling and Wireless solutions.

XRX Voice monitor your phone system

With professional advice and complete communications solutions, we are able to streamline communications between your staff, your office and your clients. Our Voice solutions include support for mobile workers unbounded from an office setting.

Our high-quality phone systems are easy to operate and support multiple applications which integrate with office software for various business settings. 

Microsoft Teams Calling

Making Phone calls in the Microsoft Teams application starts with the right Phone System from XRX Business Centre. With Cisco technology at its core, MS Teams Calling is a great way to call from an application on your phone or computer. The reliable call software paired with MS Teams makes this an ideal communication solution for any business... read about Microsoft Teams Calling.

Cisco Microsoft Teams Calling with XRX Business Centre

Microsoft Teams Calling with Access 4

XRX Voice and Access 4

Unified Communications Access 4

More than a replacement for your PBX, Access4 Unified Communications as a Service (UCaaS) provides seamless communications regardless of the device or location of the user. It removes the need for capital investment in technology that ages, instead, providing a pay per user per month model that everyone expects from cloud service... read more about Access 4.

How to Choose the Right Business Phone System?

  1. What are your business needs? Does your business need a phone system that includes desk telephones? or Does your business need a virtual phone service using mobile devices?
  2. If your business needs desk telephones, you can choose between a traditional landline telephone service or a Voice over Internet Protocol (VoIP) system, which runs over the internet.  
  3. If you choose VoIP for your business, do you want to house the system at your business (on-premises) or have your service provider host it (cloud-based)?

Q: Why choose an XRX phone system?

A: Our phones are feature-rich and budget-conscious so you can configure the right system for your business. Our phones include mass deployment support, auto firmware upgrade and configuration, and a web interface for local/manual configuration.

Q: Which phone system is best for flexible work arrangements?

A: VoIP technology is ideal for remote workers and flexible work arrangements, ensuring employees can be reached at all times. It provides the added benefits of staying connected, utilising the full functionality of their desk phones through smartphone applications, while keeping their personal phone numbers private.

Q: Is the sound quality on a VoIP system as good as on a landline?

A: Technology has come a long way making it difficult to detect the difference between internet-based calls and landline calls.

Q: How are unified communications systems different from a phone system?

A: Many of today's phone systems are unified communications systems. These systems combine voice calling, messaging, and video or online meetings into one service. They also offer audio conferencing and online faxing. 

Q: Which Phone system is better for a business with multiple locations? 

A: While both on-premises and hosted systems can support businesses with multiple locations, a cloud-hosted solution can simplify things. Cloud-hosted systems can be managed from one online platform and can be cost-effective for your business as they don't require you to install complex PBX equipment inside each location. 

Q: What do I need to do to set up a VoIP System?

A: We recommend you plan your data network to ensure you have enough bandwidth to handle your call volume. Setting up your network to prioritise voice calls will help ensure your call quality is clear and strong. 

Components of VoIP as a Service (VaaS)

Listed below are the various components required for a hosted ‘VoIP as a Service’ solution.

1. Session Initiation Protocol (SIP)

SIP is the IP protocol used to transport voice traffic over an IP network thus allowing users to make voice and video calls mostly for free over the Internet or a private network. This protocol is used by the VoIP phones to communicate to the IP PBX for call registration and call setup/call teardown.

You may notice that many VoIP devices such as a VoIP phone are also called a SIP phone. The term VoIP and SIP do tend to be used interchangeably to describe the phones/handset.

2. Real Time Protocol (RTP)

RTP is the protocol that is used to transport the actual voice data over the network and works hand-in-hand with SIP that is used to register the phones and setup/tear down the calls

3. SIP Phone (aka VoIP Phone)

The SIP phone is the physical phone that sits on the users desk. Rather than connecting to the legacy BT wall socket it instead connects to the LAN switch. When booted up, the SIP phone uses the SIP protocol to register it’s number with the cloud PBX and confirm it is online for calls.

There is a huge selection of SIP phones on the market today. At present we recommend the Cisco SIP phone range as they are extremely stable and offer excellent call quality and user overall experience.

4. SIP Client (aka Soft Phone Client)

A SIP client is available for locations that do not require a physical phone. This is SIP software that runs on a PC or Mac to simulate a phone allowing inbound/outbound calls and all the same additional features possible with a physical phone handset.

Most users still prefer a physical phone but for hot-desking or locations that are hardly used then a soft phone client is an excellent choice.

5. Local Area Network (LAN)

You can simply plug in your new VoIP phones into your LAN switch and away you go. Ideally your LAN switches will have 2 features to get the best out of your VoIP service.

Using ‘managed’ switches rather than ‘un-managed’ switches can allow the LAN infrastructure to be configured to prioritise voice and video traffic using Class of Service (CoS). We can fully assist you with this aspect should you need.

The PoE (Power over Ethernet) feature allows your VoIP phones to obtain power from the LAN network cable rather than needing an additional power supply. This is an excellent feature that we recommend your current and future switches support.

6. Wide Area Network (WAN)

Each of your sites should have a good connection to the Public Internet or a Private MPLS network (more on this later) to ensure enough bandwidth for your voice and video conferencing traffic.

Your network provider should configure Quality of Service (QoS) on the WAN router to prioritise the voice and video traffic as it exits the router. We perform this by default for all our customers.

7. VoIP Cloud Provider

The VoIP Cloud Provider hosts the VoIP equipment on their own network and are responsible for the management and support of the entire VoIP platform. If there are any issues you would report them to the provider rather than troubleshoot yourself. You are responsible only for simple admin tasks and provisioning orders for new services/phones via the providers portal.

8. VoIP PBX

Your SIP Phones or SIP clients register with the Cloud Provider’s VoIP PBX to obtain their number and the establishment of all calls is via the Cloud Providers platform.

Models of VoIP as a Service

There are two main models of VoIP as a Service to consider depending on your business needs:

1. Public Internet VaaS

Businesses who make mostly external voice and video calls rather than site-to-site should consider this model as it is quick to provision and has all the features you will need.

2. Private Network VaaS

If your company has multiple sites that will communicate between each other for voice and video, then a cloud hosted VoIP solution on a private MPLS network is highly recommended. All of your companies site-to-site calls and video conferencing data traverses a private high speed MPLS network rather than using the Public Internet which allows for better overall voice and video performance, monitoring and enhanced SLA’s.

VaaS

VoIP as a Service (VaaS) is the way forward for businesses to enjoy reduced call costs, increased flexibility, scalability, simplified management plus additional call features such as chat and video conferencing.

Understanding VoIP as a Service is an important first step towards making a more informed decision for your future voice requirements.


VOICE & VOIP Frequently Asked Questions

What is a Hunt Group?

Hunt Groups are useful for businesses that don't require a call centre solution or lots of functionality, hunt groups efficiently distribute calls received by a single number amongst a group of users. 

Hunt Group Features include:

  • Call waiting
  • Call forwarding
  • Custom ring back
  • Pre-alerting announcement

Time of day routing is included with optional voicemail add on if required. 

What is Call Centre Queues (CCaaS)?

With all the core features of hunt groups, call centres go even further with announcements, on-hold music, queueing and flexible add ons to help businesses scale to their call demands.

The key difference between call centre queue levels are the number of calls that can queue at any one time:

Basic queue - 25 calls per queue
Enhanced queue - 50 calls per queue
Premium queue - 525 calls per queue

What is IVR?

IVR (Interactive Voice Response) reduces the need for end-users to transfer calls by allowing the caller to choose the department or person they want to speak to.

Features include:

  • Multi-tier choices
  • Call forwarding selective
  • Business hours rules
  • After hours rules
  • Holiday rules 

What are Inbound services (13/1300/1800/0800/0508/ITFS)?

  • These services provide a universal non-geographic dial-in number and the enterprise is charged for calls to these inbound numbers.
  • If the call is then answered by an end-user, hunt group, call centre or IVR, there are no further charges.
  • Alternatively, if the call is directed to an external number, that is charged as an additional call in addition to the initial inbound call.

What are Call recording Options?

  • Support customer service, legal and training requirements with flexible call recording.
  • Best suited for contact centres, legal, medical and any business with compliance needs.

What is CRM integration?

CRM integration allows callers to be detected, looked up in a CRM system and details about the caller to be delivered to the user in a screen pop, or even automatically open a customer record. End-users install the Go Integrator plugin to benefit from this functionality. 

What is the Receptionist web app?

The Receptionist Web App is the perfect tool for receptionists or office managers who need to screen and manage calls.

Users can transfer a call efficiently just by clicking the destination in the contact list, there's no need to remember individual extensions. 

What is the Softphone add on - the Access4 Communicator

The Softphone add on is free for executive and collaboration service pack users, Communicator enables Unified Collaboration (UC) by bringing together powerful services:

  • Instant messaging and group chat
  • Presence
  • Voice and video calling
  • Multi-party voice and video conferencing
  • Real-time desktop sharing

Communicator is available on PC, Mac, iOS and Android devices.

What are DID Numbers?

When you make the move to SASBOSS you will usually have a set of phone numbers you want to bring across. You can order new numbers from SASBOSS too.

DID products include:

  • Individual non-consecutive numbers.
  • A range of 10 or 100 consecutive numbers.
  • 1300 and 1800 numbers.
  • International toll free.
  • Mobile numbers.

What are Mobile DID numbers?

Mobile numbers can give you additional flexibility like:

  • Using the number as a termination point (eg. for inbound calls answer on a queue, IVR or endpoint).
  • Displaying the number when outbound calling using calling line id (CLID).

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  • HD Voice Phones
  • IP Telephony
  • Desktop video calls
  • Noise Reduction Features to make voices easier to hear
  • Automatically raise voices when background sound is detected
  • Slim body and tough type designs, waterproofing, dust prevention
  • High Quality Sound
  • 3 Party Conferences
  • Smooth Meetings with remote staff
  • Voicemail
  • Voicemail to email
  • Voicemail to text
  • Voicemail transcription
  • Call forwarding
  • Call recording
  • Call queues
  • The option of both local and toll-free numbers
  • Interactive voice response
  • Interoffice instant messaging
  • Conference calling
  • Automated attendants
  • Extension dialing
  • Ring groups
  • Directory assistance
  • Call transferring
  • Internet faxing
  • Call reports
  • Call monitoring
  • Missed call notifications
  • Video conferencing
  • Online meetings
  • Instant messaging
  • Text messaging
  • Integrations with popular programs, such as Microsoft Outlook, Salesforce and Google's services
  • International calls

Yealink phone systems at XRX business Centre