Business Telecommunications and Voice
Businesses and customers have changed the way they interact and transact with each other. In the past decade, businesses have experienced a massive shift in how they communicate with customers. The best players continue to be businesses with a full range of digital interactions to enhance customer experience, people and culture; but historically, this came with increased development, change management and technological build-out.
Today, businesses of all sizes can access enterprise-level unified communications to streamline operations and increase customer experience without any of the hassle or time commitments that were once expected for these large-scale projects.
Expert Phone Systems.
Installed By Expert Technicians.
Our unified communication platform gives you access to flexible cloud voice, video, chat and share functionality on an industry-preferred platform without any compromise in the telephony features your business needs. It eliminates investment and technical costs and allows you to scale with ease – you’re no longer restricted by sophisticated hardware or technical costs.
We’ve developed flexible pricing to suit the needs of every business – from basic in-office requirements to complete remote functionality, there’s a solution for every employee and every department. Choose from included calls in Australia and New Zealand or PAYG – and scale up and down directly within our SASBOSS platform with no lock-in contracts.
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Advanced telephony features are a must for customer experience and compliance. With unified communications, there is no compromise on features. We’ve got all the tools you need to run your business with ease.
Cloud Telecommunications - Voice Video Chat Share
Extend the power of a cloud voice solution into a complete cloud collaboration experience, with carrier-grade infrastructure and advanced telephony features to improve customer experience such as call recording (with PCI compliance), call routing, call queuing, IVR, CRM integration, custom music on hold, call analytics and more.
- We make it even easier by eliminating support requests and maximising efficiencies with our self-serve call management platform SASBOSS. SASBOSS gives you the power to create, change and remove services directly within our centralised platform.
- We live by the rule of platform over technology. With our unified communications solutions, you’ll always have access to the latest and greatest in applications, features and integrations without ever having to change providers. We’re bringing the best technology to you.
XRX Voice can have your phone system up and running fast, and prioritised to ensure minimal interference to your business.
The right Business Phone System plays a vital role in your workplace. With so many options, brands and technologies available - choosing the right system for your needs can be challenging.
Businesses love our Hosted PBX software for their Unified Communications
We have over 1200+ XRX managed endpoints and over 100+ NQ Businesses using our hosted PBX Solutions. Read some of the love our customers have expressed to us by checking out our testimonials page. Read more customer testimonials
1200+ XRX Managed Endpoints
"Our Business relies heavily on telecommunications and XRX provides the support we need 110% of the time!"
- Joane Martel, Office Administrator at Helen Munro Property
"I highly recommend XRX - We have been growing and XRX have been with us the whole way, ensuring we have the right equipment, whether it be photocopiers or our telephone system."
Why Our Phone Systems?
Our Telecommunication Experts Monitor your system and proactively mitigate issues
We are locally owned & operated. Our service team removes the complexity of owning and managing a business phone system. Our accredited cabling technicians answer your calls and take full accountability for your business communications.
Flexible pricing & no upfront costs
Pay a fixed monthly fee with no surprise costs
Less outages allow your business to run smoothly
Fast provisioning & scalability
Add or remove additional phone lines easily within minutes
We’ll take care of any maintenance or support issues, easing the workload of your IT staff
Personalise your voicemail, divert calls, video conferencing and more
Carrier-grade, enterprise-level solutions to replace expensive, aging PBXs. Connect to the cloud and experience advanced call features for call handling, call management and productivity, proven business continuity and reliable call services, and simple online tools for self-serve set-up, monitoring and reporting. Customers can keep their phone number and choose from flexible licensing plans with included calls or PAYG.
Unified communications is all about flexibility, but when you’re at work, reliability is key. We support over 150 industry-preferred devices including Cisco, Poly, Yealink and more. Set up is simple, with plug-and-play functionality that automatically configures your devices with zero-touch provisioning.
Scalable solutions to suit a range of needs from the basic front-of-house to full-service desk requirements. Access on every device with no installation or onsite configuration, connecting users to multiple call centres and queuing up to 525 calls.
- Check employee presence and transfer calls with ease.
- Simple dashboards for call centre agents to queue, triage and escalate.
- Team leader insights with real-time data and reporting.
- Supervisor monitoring capabilities
XRX Business Centre delivers quality telecommunication solutions from phone systems to video and conference phones. We integrate technologies that had once been seen as disparate and bring them together to communicate and collaborate, helping your business be more productive.
XRX Voice Solutions removes the complexity of owning and managing a business phone system. XRX Voice brings expert knowledge in helping your business achieve seamless communications through Phone Systems, Internet Data, Microsoft Teams Calling, Cloud services, Cabling and Wireless solutions.
What is a Ring group?
A group of numbers that can be called simultaneously by calling a ring group, eg. different department areas.
What is Caller ID?
A custom Caller ID can be used when making outbound calls to users, eg. using the company’s main numbers by every employee on outbound calls.
What is Auto attendant?
Auto Attendant enables users to be transferred to an extension by using a menu system through an auto attendant, rather than by an operator.
What are Hunt groups?
Hunt group contains a group of members that receive calls from a single phone number. It then distributes the call with another group of users who are available to pick up.
What are Call queue?
Call queue, is a feature within the system that allows for call routing. Callers are placed inside a queue which allows incoming calls to be dealt with in an order that depends on your settings.
When a user is waiting in a call queue, you can play informational or marketing messages to them, for example changed business hours or a current sale or special you have on at the moment or an upcoming event you are hosting.
What is Call forward busy & no answer?
This feature diverts the call to another number if the primary called line is busy or not answered.
What is DND?
Do Not Disturb allows all the incoming calls to be redirected to voicemail or rejected. They can also be redirected to another extension number.
What is Call Park and Call Pickup?
This allows a user to park a call (put on hold) without specifying a receiving extension, and then allows any user to pick up the call from any extension number within the company.
What is Call Music (or message) on hold
Music On Hold feature allows you to play music or a message to your Hosted PBX while a customer is on hold.
This is a great opportunity to give informational or marketing messages to a customer. You might be sharing additional services your business offers, or upcoming specials or events you are running. We can record the message for you or refer you to a local business who records professional on hold messages.
Changing Music on Hold messages is very easy! You can swap out your messages if you have seasonal holiday messages you want your customers to hear, for example Holiday Hours or Holiday Events. If you would like to hear our current on hold message, feel free to call us and ask one of our friendly team to place you on hold so you can hear our Music on hold message!
What is Voicemail (to email)
This feature allows you to receive voicemails directly to your email inbox.
What is Conference room feature on a phone?
This feature can be used to set up conference calls. Users can join rooms through extension numbers by providing room PIN numbers.
What is Voip?
- Call reports
- Call monitoring
- Online meetings
- Instant messaging
- Text messaging
- International calls
- Ring groups
- Desktop video calls
- 3 Party Conferences
- Video Conference
- Directory assistance
- Call transferring
- Integrations with popular programs, such as Microsoft Outlook, Salesforce and Google's services
- Voicemail to email
- Voicemail to text
- Voicemail transcription
- Call forwarding
- Call recording
- Call queues
- The option of both local and toll-free numbers
- Interactive voice response (IVR)
- Interoffice instant messaging
- Conference calling
- Automated attendants
- Extension dialling
- Noise Reduction Features to make voices easier to hear
- Automatically raise voices when background sound is detected
- Call Centre Applications
- Call Recordings
- Music on Hold Services
We are a recognised NBN provider.
We integrate internet and data services with cloud solutions.
We offer Video Conferencing systems.
We provide fixed and mobile phone systems.
- Multi-site Deployments.
Voip Phones, Cisco Phones, mobile VoIP communications - We do it all.
- Hosted IP Telephony.
- We provide on-site and hosted IP communication solutions with account management options.
- IP and Digital Phone Systems
- SIP Connectivity
- Technical Installation Services
Microsoft Teams Calling
Making Phone calls in the Microsoft Teams application starts with the right Phone System from XRX Business Centre. With Cisco technology at its core, MS Teams Calling is a great way to call from an application on your phone or computer. The reliable call software paired with MS Teams makes this an ideal communication solution for any business... read about Microsoft Teams Calling.
More than a replacement for your PBX, Access4 Unified Communications as a Service (UCaaS) provides seamless communications regardless of the device or location of the user. It removes the need for capital investment in technology that ages, instead, providing a pay per user per month model that everyone expects from cloud service... read more about Access 4.
Business Grade NBN
XRX offers Business-Grade nbn™ solutions designed specifically for business. This includes high-speed options designed for businesses of different sizes along with symmetrical bandwidth for video conferencing and priority data to provide more consistent performance. Read more about XRX Business Grade NBN