Business Technology for Real Estate and Property Management in Townsville
Missed calls and slow printing cost real estate agencies leads. See how XRX's print, voice, NBN and IT solutions keep your Townsville agency moving.
Office Technology for Real Estate and Property Management
in North Queensland
A missed call from a prospective tenant. A slow printer holding up a contract signing. A tenant application sitting exposed on a shared printer tray. In real estate and property management, technology problems show up as lost deals and frustrated clients, not just IT headaches. XRX has spent almost 40 years helping Townsville businesses get their print, voice, NBN, and IT working properly, and real estate agencies and property managers are some of the busiest, highest call volume clients we support.
The technology pressure points unique to your industry
Real estate and property management run at a different pace to most local businesses, and that comes with its own set of demands:
- Every missed call is a lead that goes straight to a competing agency
- Contracts, lease agreements, and tenant applications need to be printed, signed, and filed fast, often under time pressure
- Tenant and buyer applications contain sensitive personal and financial information that needs to stay protected
- Property listings, signage, and open home materials need professional print quality, on short notice
- Agents and property managers are constantly out of the office, at inspections, open homes, and appointments, and still need to be reachable
This page is built around those specific demands, not a generic office technology pitch.
Print: from contracts to open home signage
Real estate is one of the few industries that needs both fast, secure office printing and professional marketing print, often in the same week. XRX covers both:
- Fast duplex scanning turns a stack of lease agreements or tenant applications into properly filed digital documents in minutes, instead of tying up an agent's afternoon
- Private Charge Print keeps sensitive tenant and buyer financial information from sitting exposed in an output tray where anyone in the office could see it
- Our Print Centre produces property signage, window displays, brochures, banners for open homes, and business cards, so your marketing material looks as professional as your service
- Managed print agreements mean toner and servicing are handled proactively, so a printer issue never becomes the reason a contract signing gets delayed
Voice: never lose a lead to a missed call
In real estate, the phone is often the first point of contact with a buyer, tenant, or landlord, and it rings constantly. Our Access4 and Microsoft Teams Calling solutions are built for that volume:
- Auto attendants and call queues make sure enquiries are answered professionally and routed to the right agent or property manager, even during your busiest periods
- Softphones on mobile and desktop let agents take and make calls from an open home, an inspection, or the road, all through the same business number
- Call recording and reporting give you visibility over enquiry response times and client communications
- One platform, one bill if your office already uses Microsoft Teams, calling can run through it directly instead of paying for a second, separate phone system
NBN: reliable connectivity for portals, inspections, and digital contracts
Property listings, virtual tours, digital contract signing, and portals like realestate.com.au and Domain all depend on a connection that doesn't drop out at the wrong moment. XRX's business-grade NBN is built for reliability, with local support on hand if something does go wrong, rather than an overseas call centre reading from a script.
IT: support that keeps client data protected
XRX provides IT support and maintenance built around the reality of handling sensitive tenant and buyer information every day. That means proactive monitoring to catch issues before they cause downtime, secure data handling, and a local Townsville-based team who understands the pace of a busy agency, not a generic ticketing queue with a multi-day response time.
"Gosh - what can we say !!! This business is a one stop shop ! Printing, design for your marketing, assets and so much more !! We swapped to this locally owned business in July 2023 - and have not looked back ! We absolutely adore them !!!
They have now gone on to change our business telephone system to an app where our 19+ staff can make calls and receive calls from any business location (we are in property management so our staff spend a lot of time away from their desks protecting landlords assets ! )
We love XRX"Jools Munro, Owner at Eplore Property
"We have recently purchased a new phone system from XRX Business Centre.
The entire process went very seamlessly and was well supported every step of the way by the whole telecommunications team.
XRX listened to our requirements and were able to create a system entirely appropriate to our business model including virtual landline phones for our sales agents.
Our business relies heavily on telecommunications and XRX provides the support we need, 110% everytime!"
Joanne Martel, Office Administrator at Helen Munro Property
Why North Queensland real estate and property management businesses choose XRX
- Nearly 40 years locally owned and operated in Townsville and North Queensland, not a national call centre reading from a script
- One accountable provider across print, voice, NBN, and IT, instead of juggling four separate vendors when something goes wrong
- A dedicated local support team who can be on-site the same day for urgent issues
- An in-house Print Centre for signage, brochures, and marketing material alongside your everyday office printing
- Trusted by 1,500+ clients across Townsville and North Queensland
Ready for technology that keeps up with your listings, not behind them?
You've got enough on your plate. Tell us what's not working, we'll take it from there.