Microsoft Teams Phone System

Turn Microsoft Teams Into a Full Business Phone System. No Old PBX, No Hardware Hassles, Just Modern Calling with Local Support.

Microsoft Teams Calling provides the calling features that every organisation needs. Pair it with Direct Routing or Calling Plans so your business can make and receive calls from everyone and everywhere.

  • Enterprise cloud calling
  • Collaborative calling experiences
  • Customer support experiences
  • Global administrative experiences

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Why Choose a Local Townsville Provider for Microsoft Teams Calling?

What is Microsoft Teams Calling?

Microsoft Teams Calling is a great way to call from an application on your phone or computer. The reliable call software paired with Microsoft Teams makes this an ideal communication solution for any business. 

Transform your Microsoft Office license into a fully functioning cloud voice and collaboration platform. Replace your business phone system and make calls to and from the public network with Microsoft Teams calling.

Microsoft Teams gives you chat and meetings. But out of the box, it doesn’t handle professional customer calls. When you integrate proper telephony, Teams becomes a full business phone system one that scales with your business and keeps your customers connected.

Microsoft Teams Calling outruns competing integration with customer-focused features including:

  • Professional Auto Attendant / IVR - give callers a polished experience.

  • Call Queues & Workflows - handle busy periods without dropped calls.

  • Voicemail & Transcription- never miss a message, accessible on any device.

  • Centralised Numbers - one business number that follows your team everywhere. (Mobile and desktop calling from the same business number)

  • Call recording (where required)

  • CRM integration
  • Cloud-based redundancy

You can assign call-based employees to varying call queues to support your customer interactions, and users can transition between the office and their preferred device seamlessly.

  • No onsite phone system.
  • No ageing hardware.
  • No separate conferencing tools.
  • Just one integrated communication platform.

With the right setup, MS Teams Turns Into a Complete Business Phone System

By integrating Microsoft Teams Calling, your business gains:

  • A complete cloud PBX
  • A system that handles public phone calls
  • A professional front-of-house solution
  • A scalable phone platform for growing teams

microsoft teams calling for townsville and north queensland businesses

Why North Queensland Businesses Choose XRX

Loved by local businesses, we are currently ranked 4.8 on Google Reviews

Locally based support team that answers calls quickly
Fast onboarding & configuration (we know Microsoft Teams + telco).
No offshore call centres.
Training included.
Ongoing optimisation services.

Read XRX Google reviews

How Much Does a Microsoft Teams Business Phone System Cost?

One of the first questions businesses ask when considering Microsoft Teams for phone calls is: “How much will it cost?”

It’s a smart question, but there’s no one-size-fits-all number we can give upfront, because the cost depends on a few important factors that vary from business to business. What is consistent is this: Microsoft Teams Calling, when set up correctly, can be more cost-effective and flexible than traditional phone systems, and this cloud based system avoids many hidden expenses that come with older technology.

Cost Area Traditional PBX System Microsoft Teams Phone System
Upfront Hardware PBX box, handsets, cabling, installation No PBX hardware required. Cloud-based system.
Maintenance & Repairs Ongoing service contracts and repair call-outs No on-site hardware to maintain
Scalability Add hardware and technician visits Add users via licensing - fast and flexible
Mobility Limited to desk phones Call from laptop, mobile or optional desk phone
Licensing Model Often fixed capacity regardless of usage Role-based flexibility - pay only for what each user needs
Business Continuity Office outage = lost calls Cloud rerouting to mobile or alternate devices

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No obligation. No pressure. Just clarity.

Complete the short form below to book your Free MS Teams Phones Review.

Frequently Asked Questions

Not by default. It needs Teams Phone licensing and proper PSTN integration to function as a full business phone system.

Yes. Numbers can typically be ported across.

No. Many businesses use headsets and laptops. Desk phones are optional.

Calls can be redirected to mobiles instantly. Because the system is cloud-based, your business stays reachable.

Absolutely. It’s ideal for small teams that want professional call handling without complexity.
  • Fully automated provisioning for services and handsets.
  • Office 365 Active Directory integration removes the need to manage users in multiple places.
  • Fully redundant cloud infrastructure with Service Level Agreements ensures the reliability of phones over a stand-alone on-premise solution.
  • Open standards-based solutions and API integration allow further automation.
  • Full functionality collaboration reduces the number of systems required to be managed
  • Reduce user training requirements with simplified user experience. Collaborate, message, voice, video, file and content sharing in one application
  • Cloud Phone System provides telephony anywhere an internet connection is available allowing freedom to work remotely.
  • Reduction in costs through the removal of dedicated telephony service line rental.
  • Reduce risk through ‘zero terms’ contracts allowing the business to scale up and down as needed.
  • A higher value for more reliable office phone systems with the redundancy built into the solution, not an additional cost.
  • Lower cost of phone calls and bundled call packs reduce bill shock.
  • Call Centre (Contact Centre) and voice solution provided by one organisation removing the integration points.
  • Removes the need to build specific infrastructure and limitation around many lines running into the building.
  • Unified Communications allows agents to be anywhere an internet connection is available.
  • Highly available infrastructure in the cloud for higher reliability.
  • Improved functionality of business telephone systems at a lower cost to drive business returns.
  • Ability to provide for flexible working contributing to Employee Value Proposition.
  • Exceptional customer experience and responsiveness.
  • ‘Zero term’ contracts provide the ultimate assurance of service quality.

We understand your needs and the immediate importance of communication for your business. Once the order has been confirmed and processed, our team works fast to get your service up and running as soon as possible.

Get the business communication solution your business needs.

Talk to our XRX Telecommunications Specialists on 47 599 402

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